Entrance Ticket Purchase Agreement

ENTRANCE TICKET PURCHASE AGREEMENT- OLYMPIC AND PARALYMPIC GAMES TOKYO 2020

1. PARTIES

This entrance ticket purchase agreement (the “Agreement”) is entered into between :
ATPI Travel and Events Canada Inc. (“ATPI Canada”)
19 Cours Le Royer West – suite 105, Montreal,
Quebec H2Y1W4 Canada
Phone number: (514) 316-7012
Email address: olympicgames@atpi.ca

– AND –

You (referred to herein as “You” or “you”)

 

2. PREAMBLE

2.1 This Agreement governs the online ticketing service (the “Services”) provided to you by ATPI Canada.

2.2 ATPI has been appointed as an authorised ticket reseller of the Olympic (the “Olympic Games”) and Paralympic (the “Paralympic Games”) Games Tokyo 2020 by the Canadian Olympic Committee and the Canadian Paralympic Committee, as expressly approved by the Tokyo Organising Committee of the Olympic and Paralympic Games (TOCOG). The Olympic Games will take place from July 23rd, 2021 to August 8th, 2021 and the Paralympic Games will take place from August 24th to September 5th, 2021. This Agreement is only applicable when purchasing individual entrance tickets for the Olympic Games (the “Entrance Tickets”). Only residents of Canada may purchase Entrance Tickets from ATPI Canada.

2.3 From June 26th, 2019, you can purchase Entrance Tickets for the Olympic and Paralympic Games via our website at: https://www.atpi.ca/. For group purchases, please order directly through your ATPI account manager.

2.4 Your purchase of Entrance Tickets through the Service is subject to the terms and conditions of this Agreement, the relevant General Terms and Conditions, Terms of Use and the Privacy Policy, which may be reviewed here: https://www.atpi.ca/ Should there be any inconsistencies between the provisions of this Agreement and those of the Terms of Use or the Tokyo 2020 BtoC General Terms and Conditions, the provisions of this Agreement shall prevail. By purchasing Entrance Tickets through the Services you agree to be bound by this Agreement.

2.5 In addition, by purchasing Entrance Tickets, you confirm that you are aware of, and agree with, the rules and regulations regarding the use of an Entrance Ticket, including the TOCOG Terms and Conditions available at https://tokyo2020.org/en/tickets/term-of-sale.

2.6 If you have any questions about this Agreement, please contact our customer service team at: olympicgames@atpi.ca.

2.7 This preamble shall form an integral part of this Agreement.

 

3. PURCHASE OF ENTRANCE TICKETS

3.1 Purchase – You hereby agree to purchase, and ATPI Canada agrees to sell, the Entrance Tickets detailed in your Order Confirmation (defined below in section 5.1). The Entrance Ticket grants you the revocable license to attend the Olympic Games or Paralympic Games event described on that Entrance Ticket and remains the property of TOCOG. No other relationship, either expressed or implied, is created by your purchase of the Entrance Tickets.

3.2 Minimum age – You must have reached the age of majority in your province or territory of residence at the time of purchase of an Entrance Ticket. By purchasing Entrance Tickets, you certify that you meet this age requirement. In the event that any other age restriction is prescribed by the TOCOG, the International Olympic Committee, the International Paralympic Committee, the Japanese Olympic Committee or any other organising committee of the Olympic and Paralympic Games (collectively, the “Games Body”), this Agreement will be amended and the modification will enter into force in accordance with the provisions of section 13, below. Every visitor over the age of 2 years old who attends an event or session at the Olympic Games or the Paralympic Games must be in possession of an Entrance Ticket. Children under 2 years old do not require an Entrance Ticket, provided they sit on the lap of a guardian (and therefore do not require a separate seat).

3.3 Maximum number of Entrance Tickets – There is no limit on the total number of Entrance Tickets that can be purchased for the Olympic Games or the Paralympic Games on the whole; however, a maximum of 6 Entrance Tickets per session or event can be purchased (subject to availability). For group purchases, there is no limit on the total number of Entrance Tickets that can be purchased for the Olympic Games or the Paralympic Gameson the whole; however, all requests are pending availability.

3.4 Only personal use – By placing an order, you agree that the Entrance Tickets distributed to you or a group will be solely for each individual’s personal use and that they are not being obtained or used for purposes contrary to the terms and conditions of this Agreement. Specifically, the Entrance Tickets must not be used for commercial gain or be resold, as detailed in section 8 of this Agreement. If you breach these provisions, ATPI Canada maintains the right to refuse to supply, or to reclaim the Entrance Tickets, without any refund of the amounts already paid.

 

4. CHANGES AND CANCELLATION OF THE ENTRANCE TICKETS

4.1 Changes and cancellation – It is your obligation to carefully review your Entrance Ticket order and all information provided by you in connection therewith before you submit and confirm your purchase. After the order has been placed, confirmed and the Entrance Tickets are paid, the purchase can no longer be changed or canceled. A refund is not possible for Entrance Tickets that have been paid. Administration and mediation costs are also not reimbursed.

4.2 TOCOG reserves the right to cancel your Entrance Ticket in the event that any new venue selected for the revised Olympic or Paralympic Games dates are unable to accommodate the number of entrance tickets currently sold for the particular event. In the event that TOCOG needs to exercise this right, ATPÏ Canada will contact you to discuss your options.

4.3 In the event that there are subsequent changes to the Olympic or Paralympic Games schedule and/or your Entrance Ticket, ATPI Canada reserves the right to charge an additional Handling Fee in accordance with Clause 6.2 below.

 

5. ORDER CONFIRMATION

5.1 Issuance of an Order Confirmation – Once your order is confirmed and you will be bound to the payment and cancelation terms outlined in your contract. Prior to the games, your payment is completed, you will receive a confirmation email providing you with a confirmation number (the “Order Confirmation”). You must keep your Order Confirmation.

5.2 Issuing accurate information – You hereby confirm that the personal data provided by you during, or in connection with, the purchase/order process of Entrance Tickets is correct and accurate. You are fully responsible for any errors or missing information.

5.3 Failure to receive an Order Confirmation – If, for any reason whatsoever, you do not receive an Order Confirmation or if you receive an error message or encounter a service interruption, you are fully responsible to contact our customer service team to confirm whether your order was properly processed. You are fully responsible for any problems that may occur during the purchase process of Entrance Tickets. In such case, ATPI Canada shall not be responsible or liable for any losses (monetary or otherwise) that may result from any problem occurring during the purchase process of Entrance Tickets through its website, including, without limitation, the failure of a transaction to be completed or confirmed, whether through the actions of ATPI Canada or its related entities, or a third party.

 

6. PRICES, PAYMENT METHODS AND DELIVERY OF TICKETS

6.1 Payment of full price – By accepting the terms and conditions of this Agreement, you hereby agree to pay the full price of the ordered Entrance Tickets, including any and all applicable taxes and delivery, convenience and other fees described on the Order Confirmation. The face value of the Entrance Tickets is stated in Japanese Yen and in Canadian Dollars. The amount in Canadian Dollars is based on the exchange rate reported by Bloomberg at the time of the purchase.

6.2 Handling Fee – ATPI Canada may charge a reasonable handling charge per Entrance Ticket of up to 20% of the face value of the Entrance Ticket and capped at the Canadian Dollar equivalent of 6,000 Japanese Yen per Entrance Ticket. Further information explaining the handling charge permitted to be levied is available on the TOCOG ticketing website at: https://ticket.tokyo2020.org/

For group purchases, this handling fee is already included in the price of the tickets as per your order confirmation.

6.3 Payment methods – When you purchase Entrance Tickets via the website, all amounts must be paid immediately. Payment can be completed using any credit card. Payments for group purchases can be completed by wire transfer.

6.4 Payment failed for Individuals:

If for some reason your payment fails, or if you wish to pay using another method, then follow these steps to complete the payment:

Click “My Account”

Log into your account

Choose “My Orders”

Click “pay now” on the outstanding invoice and follow the steps to complete payment.

Please note that as soon as you have received a confirmation for the completion of your payment, the Entrance Tickets are reserved for you.  If payment still fails or is interrupted and you still want to purchase the Entrance Ticket, you will be asked to send the Order Confirmation to olympicgames@atpi.ca within 24 hours of receipt.

Please note that as soon as you have received an Order Confirmation, the Entrance Tickets are reserved for you. If you do not contact the customer service team within 24 hours, these Entrance Tickets will automatically be canceled and can no longer be claimed.

6.5 Incorrect information – Orders will only be processed after a billing address and other billing information have been verified. Where we receive incorrect billing or credit card information for an Entrance Ticket order, this can delay the processing of your order and the delivery of the Entrance Tickets.

 

7. DISTRIBUTION OF ENTRANCE TICKETS

7.1 Distribution – ATPI Canada expects to receive the Entrance Tickets no later than June 2021. When the exact date is known, you will be informed by e-mail about the distribution of the Entrance Tickets. The Entrance Tickets will be sent to you by courier or registered mail. The shipping costs per order are 55 Canadian dollars. It is not possible to combine multiple orders.

For groups, your ATPI Account manager will discuss with you the best way for the distribution of your entrance tickets.

7.2 Safeguarding all Entrance Tickets – Once you have received the Entrance Tickets, you are fully responsible for safeguarding all Entrance Tickets. Neither you nor any other Entrance Ticket holder shall be entitled to any compensation for lost, stolen, forgotten, or damaged Entrance Tickets. It may not be possible to reissue an Entrance Ticket.

 

8. RESALE AND USE OF ENTRANCE TICKETS

8.1 Resale or use for promotional purposes of entrance tickets – The TOCOG Terms and Conditions of Sale available at https://tokyo2020.org/en/tickets/terms-ofsale strictly prohibit the resale of all or some of the Entrance Tickets to third parties. In addition, it is not permitted to use Entrance Tickets to promote:

  • one or more people;
  • one or more legal entities;
  • one or more products;
  • one or more services.

Exceptions to your ability to promote an association with the Olympic Games or National Olympic Committee or National Paralympic Committee may be outlined in your agreement with the Canadian Olympic Committee (COC) or Canadian Paralympic Committee (CPC). Please refer to your COC/CPC account manager for information relating to your rights and benefits as a marketing partner.

8.2 Rights of ATPI Canada in case of failure to adherence – If it is proven that you have failed to comply with the above conditions, ATPI CANADA reserves the right to refuse the supply of Entrance Tickets or to cancel your request, without reimbursement of the amounts already paid.

 

9. SCHEDULES, SEATS AND ACCESS TO THE STADIUM

9.1 Schedule – Dates, locations and times for Olympic or Paralympic Games sessions and events are subject to changes made by the Games Body. ATPI Canada tries to inform you as accurately as possible about any changes via its website, which you are responsible for checking. ATPI Canada is not liable for the consequences resulting from any such changes.

9.2 Delay, postponement or cancellation of sessions and events – In order to obtain additional information relating to the delay, postponement or cancellation of sessions and events we refer you to the Tokyo 2020 BtoC Terms and Conditions. ATPI Canada is not responsible for any of these, nor for their consequences.

9.3 Seats in the stadium – ATPI Canada does not have any influence on the categories and the associated seats in the stadiums. This is determined by the Games Body. ATPI Canada cannot guarantee that you will be allocated adjacent seats. ATPI Canada will do its best to fulfill such requests but relies on the Games Body for this.

9.4 Relocation – At any time until the start of the relevant session or event, the Games Body may change, cancel or relocate any allocated seats in the stadiums. The Games Body will offer an alternative seat. ATPI CANADA has no influence over the relocated seats.

 

10. CODE OF CONDUCT AND DISPLAY OF TRADEMARKS

10.1 Code of Conduct – The Games Body may require that the Spectator Policy stated in the Tokyo 2020 General Terms and Conditions or any other code of conduct be respected in the stadiums, including access to seats (including exiting the stadiums), security checks, health, personal property, forbidden and limited objects, inappropriate behaviour, video and audio recordings and photography.

10.2 Display of trademarks – You understand that the prominent display of trademarks, trade names, logos, emblems or other distinctive signs (other than Olympic Games/Paralympic Games-related marks displayed by authorised persons) within the venues of the Olympic or Paralympic Games is prohibited.

 

11. PRIVACY AND COMMUNICATION

11.1 Privacy Policy – ATPI Canada is committed to protecting the privacy of the personal information it collects, including financial information. Please refer to section 2.4 above for a link to ATPI Canada’s Privacy Policy.

11.2 Conformity with anti-spam legislation – ATPI Canada complies with the Canada Anti-Spam Legislation (“CASL”). CASL affects the way in which ATPI Canada may contact you electronically with respect to communication about promotions, special offers, and similar communications. In order to send commercial electronic messages in accordance with CASL, your consent is required.

 

12. LIABILITY

12.1 IN NO EVENT SHALL ATPI CANADA BE LIABLE TO THE CLIENT OR A TRAVELER OR TO ANY THIRD PARTY FOR ANY LOSS OF USE, REVENUE OR PROFIT OR LOSS OF DATA OR DIMINUTION IN VALUE, OR FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL OR PUNITIVE DAMAGES WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGE WAS FORESEEABLE AND WHETHER OR NOT SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.

12.2 IN NO EVENT SHALL ATPI CANADA’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO EACH ORDER CONFIRMATION, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE AGGREGATE AMOUNTS PAID TO A TRAVEL SERVICE PROVIDER IN RELATION TO THE PARTICULAR ORDER CONFIRMATION GIVING RISE TO THE CLAIM.

12.3 The limitation of liability set forth above shall not apply to (i) liability resulting from ATPI Canada’s gross negligence or wilful misconduct; (ii) death or bodily injury resulting from ATPI Canada’s negligent acts or omissions; and (iii) any other liability which cannot be excluded at law.

12.4 Except as expressly set out in this Agreement, the Services are provided on an ‘as is’ and ‘with all faults basis’ and ATPI Canada and its licensors expressly disclaim all other warranties of non-infringement, merchantability, satisfactory quality, accuracy and fitness for purpose. No oral or written advice or information provided by ATPI Canada, its agents, employees of third party providers shall create a warranty and the Customer shall not be entitled to rely on any such advice or information. This disclaimer of warranties is an essential condition of the Agreement.

For group purchase, please refer to section 20 of schedule 3 of your contract.

 

13. CHANGE OR AMENDMENT TO THIS AGREEMENT

13.1 All information set out in this Agreement is based on what was known at the time this Agreement was prepared. As such, ATPI Canada reserves the right to change the provisions of this Agreement from time to time. ATPI Canada shall notify you of such changes if they materially affect your rights as a consumer in the 30 days prior to their coming into force.

 

14. GENERAL

14.1 Partial invalidity – Where a court of competent jurisdiction declares a portion of this Agreement invalid or unenforceable, the remainder of this Agreement shall remain in force.

14.2 Survival – Provisions of the Agreement which by their nature should apply beyond their terms, will remain in force after any termination or expiration of this Agreement including, but not limited to, the following provisions: Confidential Information, Applicable Law and Exclusive Jurisdiction, and Survival.

14.3 Headings – The headings in this Agreement are provided for clarity only and do not form an integral part of this Agreement.

14.4 Language – The parties declare that they have requested that this Agreement and any amendments or modifications to it be drafted in English. Les parties aux présentes déclarent qu’elles ont demandé à ce que cette entente et tous amendements ou toutes modifications de ceux-ci soit rédigés en anglais.

 

15. APPLICABLE LAWS AND EXCLUSIVE JURISDICTION

15.1 Applicable law – All matters arising out of or relating to this Agreement is governed by, and construed in accordance with, the laws of the Province of Quebec and the federal laws of Canada applicable in the Province of Quebec.

15.2 Conflict with Canadian consumer protection legislation – Where this Agreement conflict with the provisions of any Canadian federal, provincial, territorial consumer protection legislation or the like, those terms and conditions will be invalid or unenforceable, however, the remainder of this Agreement shall remain in force.

15.3 Jurisdiction – Any legal suit, action or proceeding arising out of or relating to this Agreement shall be instituted in the courts of the Province of Quebec, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action or proceeding.

 

Revised version May 13, 2020

Tokyo 2020 Ticket Return Announcement