Location
Montreal, QC or Ottawa, ON or Toronto, ON
Benefits
Competitive compensation, benefits and bonus/incentives
Employer RRSP contribution plan
Group Health and Insurance
Access to professional development and career growth opportunities
About ATPI
ATPI is a global leader in travel, event management, and corporate hospitality, delivering world-class services across sports, corporate events, and incentive travel. With a strong international presence, we provide innovative solutions to clients worldwide.
ATPI Travel & Events Canada Inc. is part of this global network, specializing in event operations, hospitality programs, and logistics management for clients across Canada and beyond.
About the Role
We are seeking a detail-oriented and experienced Travel Agent to join our Travel Team. In this role, you will be responsible for booking and managing flights, accommodations, and transportation for corporate and sports clients. You will work closely with clients and internal teams to ensure seamless travel logistics, accurate data entry, and outstanding customer service.
The ideal candidate is passionate about travel, has strong attention to detail, excellent communication skills, and experience using Amadeus (GDS) and Smartsheet to manage travel bookings. If you thrive in a fast-paced environment and anticipate client needs before they arise, we want to hear from you!
Key Responsibilities
Manage flight, hotel, and ground transportation bookings for corporate and sports clients
Process and track reservations, itinerary adjustments, and travel changes using Amadeus (GDS)
Input and maintain accurate travel data in internal systems and client records
Research and recommend flight options, route alternatives, and cost-effective travel solutions
Monitor airline policies, schedule changes, and travel restrictions
Communicate with airlines, hotels, and transportation providers to confirm bookings and resolve issues
Create and distribute detailed travel itineraries and confirmation documents
Audit invoices and expense reports related to travel bookings
Maintain organized records of client travel preferences
Provide last-minute booking support and urgent travel assistance when needed
Coordinate with internal teams to ensure smooth travel logistics for large group bookings
Qualification & Experience
2-3 years’ experience in a travel agency, corporate travel, or sports travel management
Expert level proficiency in Amadeus (GDS) mandatory
Smartsheet familiarity an asset
Strong attention to detail and accuracy in data entry
Excellent organizational and time management skills
Strong communication skills with the ability to anticipate client needs
Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)
Ability to manage last-minute changes and solve problems under pressure
Comfortable talking on the phone and handling customer questions
Must be available to work weekends to support travel needs of various Global offices
Passion for corporate and sports travel, airline booking, and global travel logistics Bilingualism (French & English) is mandatory
This position requires Canadian Citizenship Ability and available to travel from time to time
Work Environment
Hybrid office based out of Quebec or Ontario Schedule requires weekend work
Collaboration with teams across Canada and ATPI’s global offices
Diversity and Inclusion
ATPI is committed to fostering a diverse, inclusive, and equitable workplace. We welcome applicants from all backgrounds and are dedicated to providing a collaborative learning environment where everyone can grow.
How to Apply
To apply, please submit your resume and a brief cover letter to rylie.mullen@atpi.com by April 25, 2025. If you are passionate about travel and delivering exceptional client experiences, we’d love to hear from you!
